Problems come at us all the time and often with costs associated with them. The difference between encountering a costly problem when you are financially healthy compared to financially unstable can be drastic. For a business it can mean the difference between going under and thriving. Just ask the folks that were at Silicon Valley Bank or First Republic…

In last week’s blog we discussed the second question of Patrick Lencioni’s Playbook, “How do we behave?” and how that translates to an organization’s core values. This week I want to close out this series to focus on his third question. The tagline of Lencioni’s book The Advantage is “Why Organizational Health Trumps Everything Else in Business." This new question highlights the significance in fostering organizational clarity and the critical part it plays in organizational health.

Question 3 - “What do we do?”

Values Equal Behaviors

In last week’s blog I gave an overview of Patrick Lencioni’s six questions in the organizational framework from his book The Advantage. I also dived into the first question, why does our organization exist? I shared the importance of having a solid answer to that question as well as what my answer is for Serenity Business Services. This week I want to discuss the next question from the framework:

Question #2 - How do we behave?

Running a Business Play by Play

When I set out to start Serenity Business Services I knew I had a lot to learn. Never having run a business before, I was certain there were things I couldn’t anticipate or even fully appreciate. A couple of very helpful mentors with entrepreneurial experience made sure I understood that as well.

So where do I start? How do I prioritize the dozens of different considerations I now have in front of me? Business licensing? Pricing? Tax election status? Marketing tactics? Turns out none of them.